The Victorian Government, through the Department of Primary Industries, has mandated the state-wide smart meter rollout program. For questions regarding this program, please visit the Department of Primary Industries website or phone 136 186.
Electricity distribution businesses like CitiPower and Powercor own and manage the poles, wires and equipment that deliver electricity to your premises. We are responsible for installing your new smart meter. For questions regarding the installation and operation of smart meters, please contact
It helps if you have your National Meter Identifier number on hand when you call - this is the 11 digit number found on the bill you receive from your electricity retailer.
Electricity retailers manage customers' electricity accounts and issue your power bill. They are responsible for providing your energy consumption details based on data from the smart meter. For questions about electricity consumption data, billing, accounts or tariffs, contact your electricity retailer.
You need to provide the meter installation technician with clear and safe access to your meter. You also need to ensure that the meter enclosure and wiring is safe. If you have concerns about your wiring, you should engage a registered electrical contractor to inspect the wiring prior to your meter exchange.