myEnergy
We understand that power outages can be frustrating. That’s why we provide an outage notification service to ensure you know what’s happening during planned and unplanned outages, and when you can expect to have your power back on.
How notifications works
When you sign up with an electricity retailer, they provide us with the primary account holders’ contact details. Depending on the details you have provided, this will be a mobile number and email.
We use this information to contact you with important updates about your electricity supply, including planned and unplanned outages, and other service changes that may impact you.
Types of notifications
Planned outages
Prior to a planned power outage, we will notify you via SMS and/or email (depending on the notification preferences you’ve chosen).
If you’re receiving both digital and paper notifications, it’s easy to opt of paper by following the instructions below or clicking the preferences link in one of our SMS or email notifications.
Unplanned outages
If an unplanned power outage occurs, will notify you via SMS and/or email (depending on the notification preferences you’ve chosen).
This message will provide an estimated restoration time. Depending on the length of the outage, you may receive further notifications with updates. You will also receive a final notification when power is restored.
Other messages
We might occasionally send you messages about service updates and changes. If you are ever unsure whether a message is from us, please contact us.
Managing your notifications
If you are not currently receiving outage notifications but would like to, or would like to change your outage notification preferences, you can do this via myEnergy. You can also add additional contacts so they are notified as well.
How to sign up for myEnergy and register for notifications
- Go to myEnergy and click the ‘Register’ button on the right-hand side of the page.
- Fill the required fields and click ‘Create an account’.
- You’ll get a activation email, follow the link to finalise your account set up.
How to register for notifications
- Go to myEnergy and login
- Go to ‘My properties’
- If your property is not shown, click ‘Add a property’ and enter your National Meter Identifier (NMI) which you can find on your latest electricity bill. Click ‘Confirm NMI’ then follow the prompts.
How to adjust your notification settings
- Go to myEnergy and login
- Go to ‘My properties’ and select the relevant property
- Update your SMS and email preferences. You can also add additional contacts for SMS and email
- Click save
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