Electrical faults and emergencies
If you experience any electricity faults or emergencies, call our 24 hour service line:
CitiPower 13 12 80
Powercor 13 24 12
SMS or email updates
Register to receive SMS or email power outage updates.Register
It’s important that anybody involved in our company – customers, staff, government, independent bodies or other businesses – understand what we do and what we are planning to do. We also want everybody to know their rights and entitlements when it comes to electricity supply.
We provide reports on our environmental, social and economic performance, including our approach to managing our tax affairs. These include our Sustainability Reports and our Customer Charter that explains in clear language the rights of our customers and our obligations as an energy distributor.
A copy of our other reports are available on request. Please contact us through the enquiry button below if you'd like any further information.
Our business promotes sustainability across a number of areas, and we report our performance each year. Sustainability is important to us. We want to be around for years to come, supplying electricity to our customers. We want our communities to thrive and prosper. And we want the planet to stay healthy for future generations.