Electrical faults and emergencies
If you experience any electricity faults or emergencies, call our 24 hour service line:
CitiPower 13 12 80
Powercor 13 24 12
13 14 50
SMS or email updates
Register to receive SMS or email power outage updates.Register
Our values underpin everything we do, every day.
Safety is our first priority. We never compromise health and safety, either at work or at home. We are constantly aware of risks to ourselves and others and actively take steps to manage them. We share our experiences so that we all learn.
- Stop, think, plan then act
- Look out for your workmates
- Be aware of and follow safety procedures
- Speak up if something is not safe
Be customer and community minded
We listen to our customer, strive to meet their needs and keep them informed. We make a positive contribution to our communities. We deliver on our promises.
- Do what you say you will do
- Own the customer outcome
- Help people understand why we do what we do
- Be conscious of our environmental footprint
- Treat customers as you would like to be treated
We work together as a team and value the diversity and contribution of our workmates. We always act in a fair and responsible manner and show each other respect. We strive for success as a business while upholding the values that underpin everything we do.
- Act with integrity and treat others with dignity and respect
- Be honest and open in all dealings
- Have courage to give and receive constructive feedback
- Communicate with each other openly and often
- Share and celebrate team success
Be the best you can be
We strive for excellence in everything we do and are always accountable for our own performance. We give our best at all times and help our workmates do their best as well.
- Have a ‘can do’ attitude - be courageous and resilient
- Take charge of your development and growth
- Treat the business as if it was your own
Improve our business
We drive and lead change to be more efficient and effective for the benefit of our workmates, shareholders and other stakeholders.
- Be open to new ideas and ways of working
- Speak up and express your ideas
- Embrace new technology that helps you and others to do things better
- Be part of the solution
- Support each other to understand why change is occuring to meet any challenges