Electrical faults and emergencies
If you experience any electricity faults or emergencies, call our 24 hour service line:
CitiPower 13 12 80
Powercor 13 24 12
SMS or email updates
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Our values underpin everything we do, every day.
We live safe. We never compromise health and safety, either at work or at home. We are constantly aware of risks to ourselves and others and actively take steps to manage them. The health and safety of our customers, colleagues and ourselves is our number one priority.
- Stop, think, plan then act
- Look out for your workmates
- Be aware of and follow safety procedures
- Speak up if something is not safe.
Make it easy for your customer
We strive to meet our customers’ needs in the most efficient and effective way we can. Both internal and external customers are important.
- Listen to what your customer really needs and keep them informed
- Seek to resolve problems in the first instance
- Treat customers as you would like to be treated
- Do what you say you will do.
Drive and embrace change
We embrace change as an opportunity to improve ourselves and what we do. We encourage active participation in innovation and are always looking for ways to make our processes and procedures more effective and efficient.
- Be open to new ideas and ways of working
- Embrace new technology that helps you do your job
- Support each other to understand why change is occurring and to meet any challenges
- Identify and progress innovations and improvement opportunities.
Be the best you can be
We strive for excellence in everything we do and are always accountable for our own performance. We give our best at all times and help our workmates do their best as well.
- Have a ‘can do’ attitude
- Take accountability for what you do and don’t do
- Keep learning and improving what you do and how you do it
- Treat the business as if it was your own.
Be community minded
We actively engage with the communities in which we work and live. We are conscious of our environmental footprint and contribute to the sustainability of our communities.
- Be courteous and respectful in dealings with our communities
- Help people understand why we do what we do
- Seek out and listen to the views of our communities
- Consider the impact of what we do on the environment.
We work together as one team and value the diversity and contribution of others. We always act in a fair, ethical and responsible manner and show each other respect. We strive for success as a business while upholding the values that underpin everything we do.
- Treat everyone with dignity and respect
- Be honest and open in all dealings
- Be comfortable to give and receive constructive feedback
- Share and celebrate team success.