2015 Performance against Guaranteed Service Levels

Service Commitment               

 % Compliance

Supply Reliability

CitiPower

 Powercor

  • Less than 20 hours of unplanned sustained interruptions in a calendar year

100%

98.34%

  • Less than 30 hours of unplanned sustained interruptions in a calendar year

99.99%

99.31%

  • Less than 60 hours of unplanned sustained interruptions in a calendar year

100%

99.95%

  • Less than 10 unplanned sustained interruptions in a calendar year

100%

99.73%

  • Less than 15 unplanned sustained interruptions in a calendar year

100%

100%

  • Less than 30 unplanned sustained interruptions in a calendar year

100%

100%

  • Less than 24 momentary interruptions in a year

100%

99.78%

  • Less than 36 momentary interruptions in a year

100%

100%

Connections

 

 

  • Connect your electricity supply by the agreed date

99.61%

99.72%

Appointments

 

 

  • Arrive not more than 15 minutes after an agreed appointment time

99.96%

100%

Street Light Repairs

 

 

  • Repair a reported faulty street light immediately neighbouring your home or business within 2 business days

99.63%

96.75%