2017 Performance against Guaranteed Service Levels

Service Commitment               

 % Achieved

Supply Reliability

CitiPower

 Powercor

  • Less than or equal to 20 hours of unplanned sustained interruptions and no single interruption longer than 12 hours in a calendar year. (CBD and Urban areas)

99.95%

99.92%

  • Less than or equal to 20 hours of unplanned sustained interruptions and no single interruption longer than 18 hours in a calendar year. (Rural areas)

N/A

99.84%

  • Less than or equal to 20 hours of unplanned sustained interruptions in a calendar year

99.98%

98.70%

  • Less than or equal to 30 hours of unplanned sustained interruptions in a calendar year

100%

99.67%

  • Less than or equal to 60 hours of unplanned sustained interruptions in a calendar year

100%

100%

  • Less than 9 unplanned sustained interruptions in a calendar year

99.99%

99.81%

  • Less than 13 unplanned sustained interruptions in a calendar year

100%

99.98%

  • Less than 25 unplanned sustained interruptions in a calendar year

100%

100%

  • Less than 25 momentary interruptions in a year

100%

100%

  • Less than 37 momentary interruptions in a year

100%

100%

Connections

 

 

  • Connect your electricity supply by the agreed date

99.43%

96.84%

Appointments

 

 

  • Arrive not more than 15 minutes after an agreed appointment time

99.84%

99.80%

Street Light Repairs

 

 

  • Repair a reported faulty street light immediately neighbouring your home or business within 2 business days

99.81%

98.12%