Electrical faults and emergencies
If you experience any electricity faults or emergencies, call our 24 hour service line:
CitiPower 13 12 80
Powercor 13 24 12
network locator
Electricity networks
The CitiPower and Powercor distribution networks are the most reliable in Victoria and stretch from central Melbourne, west to the borders of South Australia, and north to New South Wales. We deliver every day to almost 1.1 million Victorians.
Did you know that our distribution costs comprise just 23% of your bill compared to almost 50% in other states? Our prices have actually fallen by 3% in the past 10 years.
In addition to lowering our costs, our network reliability has also improved by almost 40% since 1995 when the State Electricity Commission was privatised.
Here you can find more details about how we deliver electricity to you, how we have performed against our targets, information on how we structure our pricing, and what our plans are for the future. This section also provides information on the codes and guidelines that are in place for operating our network.
CitiPower and Powercor network
CitiPower and Powercor own and operate two of Australia’s largest electricity networks, supplying power to almost 1.1 million customers in Victoria.
Network tariffs and charges
There is a charge for using our network, and we pass this cost on to your energy retailer.
Streetlights
We want to keep your streetlights in good working order, so let us know if there’s any way we can help.
Codes and guidelines
CitiPower and Powercor Australia complies with a range of licences, codes and rules as a participant in the National Electricity Market.
How does electricity get to my house?
We explain how electricity generators, distributors, transmitters and retailers fit into the electricity supply network.
Network planning
We invest millions each year to maintain and develop our network. With growing populations, our network is constantly growing.
Network performance
While the reliability performance of our network is already high, we’re always trying to make it better.
Postcode network locator
Enter your postcode to find out which network you belong to.
Zone Substation Reports
Obtain historical Zone Substation load data.