Electrical faults and emergencies
If you experience any electricity faults or emergencies, call our 24 hour service line:
CitiPower 13 12 80
Powercor 13 24 12
13 14 50
SMS or email updates
Register to receive SMS or email power outage updates.Register
Codes and guidelines
As a part of the energy sector, we have a huge responsibility to our customers and Victoria, so there are a number of codes and guidelines we must follow.
To make sure we do our job properly, we need to comply with a range of licences, codes and rules. These codes and guidelines relate to the economic regulation of our businesses, our reliability, customer service, and health and safety.
Our goal is not just to meet the benchmarks set by these codes and guidelines – we want to exceed them.