Codes and guidelines

As a part of the energy sector, we have a huge responsibility to our customers and Victoria, so there are a number of codes and guidelines we must follow.

To make sure we do our job properly, we need to comply with a range of licences, codes and rules. These codes and guidelines relate to the economic regulation of our businesses, our reliability, customer service, and health and safety.

Our goal is not just to meet the benchmarks set by these codes and guidelines – we want to exceed them.