Electrical faults and emergencies
If you experience any electricity faults or emergencies, call our 24 hour service line:
CitiPower 13 12 80
Powercor 13 24 12
13 14 50
SMS or email updates
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We invest millions each year to maintain and develop our network.
With growing populations, our network is constantly growing. We also need to maintain our network as it ages, and to increase the capacity of our existing lines to ensure our customers have safe and reliable electricity.
If you’d like to know more about electricity distribution and transmission, we have comprehensive reports below for you to read.
If you live in western metropolitan Melbourne, there has also been a special report written to provide ideas that address the emerging network constraints in this area. This report has been prepared in accordance with the requirements of the National Electricity Rules (clause 5.6.2). You can read more here.