Electrical faults and emergencies
If you experience any electricity faults or emergencies, call our 24 hour service line:
CitiPower 13 12 80
Powercor 13 24 12
13 14 50
SMS or email updates
Register to receive SMS or email power outage updates.Register
Our year round bushfire mitigation program
We care about keeping you and your property safe from bushfires.
Every year we invest millions of dollars into ongoing projects that help to reduce bushfire risks across Victoria.
In accordance with our Bushfire Mitigation Strategy Plan (available to download on this page) Powercor has been implementing the various strategies, policies and programs designed to reduce the risk of bushfires, including an extensive communication program with customers and stakeholders.
Here is an overview of our key activities:
Every year, every span in Hazardous Bushfire Risk Areas (HBRA) are inspected from the ground to identify any required vegetation works. These works are then rectified and actioned in accordance with our Bushfire Mitigation Strategy Plan.
Asset inspection and maintenance programs
Extensive asset inspection programs are conducted throughout the year in accordance with regulated inspection timeframes. Any maintenance that is identified is completed within designated policy timeframes to ensure our assets remain fire safe as much as possible all year round.
Aerial helicopter vegetation audits
Around 20 per cent of lines in Hazardous Bushfire Risk Areas are audited using state-of-the-art helicopter survey equipment. This Light Detection and Ranging Measurement (LiDAR) survey involves using a laser measuring unit mounted on a helicopter to measure the distances between power lines and surrounding vegetation.
The imaging equipment improves every year, which means we can carry out the survey from a greater height, increasing safety and reducing customer impact. This year the survey helicopter flew from an altitude of around 250 metres utilising a NOTAR-type helicopter or ‘no tail rotor’, allowing for a much quieter operation.
Total Fire Ban day action plans
Powercor has a number of strategies and actions for both Total Fire Ban days and Hot Days. These are designed to reduce the risk of fire starts on Total Fire Ban Days, and to protect the network when high temperatures are forecast.
Private overhead electric lines (POELs)
Each year, we deliver a mailout to POEL owners containing a letter and a brochure about owners’ responsibilities, electrical safety and disconnection advice to help them ensure the safety of their private electric lines. Read more about POELs.
Teams across our business ramp up to prepare for summer. These include our customer contact centre, control room, corporate affairs group, escalation teams who manage emergency situations, and a new spotter/ready-response team that can go out into the field to help observe and inspect assets during any power outages.
Communicating with customers
To help our customers and stakeholders understand how we are preparing – and to help them to do the same – we advertise in local newspapers and also provide updates across social media.
You can access the latest information about any planned or unplanned outages in your area at anytime by accessing our current outages page or downloading our outages app - search for 'Outages' in the App Store or in Google Play.