Electrical faults and emergencies
If you experience any electricity faults or emergencies, call our 24 hour service line:
CitiPower 13 12 80
Powercor 13 24 12
SMS or email updates
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More information & contact us
We want to hear from you
We want to understand what matters to you as we continue to build a network for the future - one which enables more efficient capital investment and improved safety and reliability.
Your feedback is important in helping shape our future projects.
Please share your insights with us at firstname.lastname@example.org
We have created a list of commonly asked questions below - these may provide you with further information that is relevant to you.
If you would like to speak to someone, please ring us on 1300 301 101.
Powerline Replacement Program (FAQs)
The Victorian Government is constantly reviewing their program and will look at funding further line replacement works. If you have concerns about a specific area please contact us or the [Victorian Government ...]
The full program of works usually take 14-18 weeks, starting from approval and ending with bare wire network being removed. Sometimes the old wire network may be decommissioned but removed later due to access and other issues. The wires are no longer live, so they are not a risk. Our goal is to always complete the full program of work as quickly and safely as possible, working with local council and broader community.
We undertake extensive community out reach to ensure that local residents, businesses and visitors have as much notice as possible about any changes to roads or other infrastructure. This includes local letter box drops, signage and updates through council websites and social media pages.
Powercor's network covers central and western Victoria and we conduct regular reviews of all our infrastructure, as well as take part in specialist programs such mimimising risks from bushfires. Currently, we are focused on the areas as identified by the Victorian Government to replace the overhead power lines.
Generally, power supply will be reliable as a result of the undergrounding of powerlines and/or installation of high voltage covered conductor.