Electrical faults and emergencies
If you experience any electricity faults or emergencies, call our 24 hour service line:
CitiPower 13 12 80
Powercor 13 24 12
13 14 50
SMS or email updates
Register to receive SMS or email power outage updates.Register
Powerline Replacement Fund - a Victorian Government initiative
The Powerline Replacement Fund (PRF)
The PRF is part of the Powerline Bushfire Safety Program (PBSP) and will see powerlines in the highest risk bushfire areas replaced with insulated overhead conductor and/or underground cable, which are both less likely to start a fire.
This program complements Powercor's extensive bushfire mitigation programs which operate all year round to ensure our customers and assets are protected as much as possible against the risk of bushfires.
To date, Poweror has completed works costing $52 million in the Colac, Otway, Surfcoast, Macedon Ranges and Mount Alexander Shires, removing over 200 kilometres of bare wire and installing 260 kilometres of underground powerlines.
A step by step guide to planning and process
Once the planing permit has been approved, you will see us out and about installing new powerlines. Our work will include trenching of certain roads to lay underground cable, jointing of cables on our poles and on the roadside and retiring specific overhead wires and poles.
There will also be planned outages towards the end of each construction period to enable us to change over existing customers from the old overhead network to the new underground or covered conductor network. You will be notified of these at least 4 business days in advance, by mail. We will always make every effort to keep outage time to a minimum.
A post construction assessment will be conducted by an independent arborist a year after each project has been completed.