Electrical faults and emergencies
If you experience any electricity faults or emergencies, call our 24 hour service line:
CitiPower 13 12 80
Powercor 13 24 12
13 14 50
SMS or email updates
Register to receive SMS or email power outage updates.Register
Safety around our networks
We’re dedicated to providing a safe working environment for all our workers, and anybody else who needs to work near our electricity network.
It doesn’t matter to us whether you work for us or not. If you work near our electricity network, we want you to be safe. This section has some valuable information that will not only help protect our network, but also help you to avoid any hazards.
If you ever need to dig, we want you to be aware of underground electricity network.
Overhead powerlines can be a hazard, so we want everyone to look up before they work or play near our network.
This initiative will help you understand safe working distances that are necessary to safely operate plant and equipment near power lines and buried electricity cables.
If a tree makes contact with a powerline, it can pose a serious threat to people.
We work to avoid or minimise exposure to electric and magnetic fields.