Electrical faults and emergencies
If you experience any electricity faults or emergencies, call our 24 hour service line:
CitiPower 13 12 80
Powercor 13 24 12
SMS or email updates
Register to receive SMS or email power outage updates.Register
Dial Before You Dig
A quick call before you start work could save your life and protect our network.
If you’re planning to dig, you first need to know if there is electricity or network cables beneath you. Before you start work, you need to contact Dial Before You Dig on 1100 or apply for approval online.
Your request will be sent to CitiPower and Powercor, and we’ll respond within two days with plans and information about the location of our underground cables in the network.
CitiPower and Powercor are members of the Association of Dial Before You Dig Services, a non-profit body dedicated to looking after Australia’s underground infrastructure.