Electrical faults and emergencies
If you experience any electricity faults or emergencies, call our 24 hour service line:
CitiPower 13 12 80
Powercor 13 24 12
SMS or email updates
Register to receive SMS or email power outage updates.Register
No Go Zones
An initiative to help everyone keep a safe distance from electricity, wherever they work.
The No Go Zone initiative, which is supported by CitiPower and Powercor, provides a set of guidelines for workers who are not working for the licensed electricity distribution or transmission companies to safely work around electricity infrastructure.
The initiative specifies minimum distances that people and equipment can work near overhead and underground electricity assets, and also provides guidance on the process to be followed where these clearances cannot be met. Equipment covered by the guidelines includes cranes, excavators, concrete pumpers, elevated work platforms (including scissor lifts) and scaffolding.
Remember, before you start work near our overhead or underground network, you may need a Permit to Work from us. We’ll only issue a permit after we’ve visited and assessed your work site. Please click Permit to Work to apply on line for a permit to work. Charges may apply.
Apply on line for a permit to work
Typical timeframes are listed below (please note timeframes are subject to change)
Within 48 hours of application
. Customer applies online and receives automated reply stating application successfully submitted.
Please note our site visit timeframes are subject to enquiry volumes and specific site locations and therefore we may require up to 10 working days to contact you and arrange a site visit. Site is assessed, including consideration of Permit to Work to allow safe work near CitiPower/Powercor electrical assets. If applicable, timeframes and costs (quote estimate) will be discussed with the customer at site visit.