Electrical faults and emergencies
If you experience any electricity faults or emergencies, call our 24 hour service line:
CitiPower 13 12 80
Powercor 13 24 12
SMS or email updates
Register to receive SMS or email power outage updates.Register
Customers on life support
If we know you rely on a life support system, we will not physically disconnect your power supply.
This does not mean that you will have a continuous power supply, because unplanned outages do happen for reasons beyond our control.
If there is a power outage, your doctor or medical adviser should have explained what to do if your life support machine stops working.
If you have an emergency and you need to talk to us, call CitiPower on 1800 066 909 or Powercor on 1300 364 301.