Electrical faults and emergencies
If you experience any electricity faults or emergencies, call our 24 hour service line:
CitiPower 13 12 80
Powercor 13 24 12
13 14 50
SMS or email updates
Register to receive SMS or email power outage updates.Register
On Top Of Things
CitiPower, Powercor and United Energy have launched an advertising campaign highlighting the roles we play in our community. We want to shed light on how we "stay on top of things".
Our lineys - the men and women who work on the poles and wires in our network - are the people the community sees most when we are working to keep the power on at your home or business.
But staying on top of things in a network servicing more than 1.17 million customers, takes a lot of infrastructure and great people all working together.
CitiPower, Powercor and United Energy each maintain and manage networks which collectively distribute electricity throughout 63% of Victoria.
What is involved makes for amazing numbers:
- We own and operate more than 140 sub-stations which transform high voltage electricity to lower voltages
- This electricity is distributed through 110,000 km of wires supported by almost 840,000 poles around the network
- We supplied a total of 24,544GWH of electricity and averaged greater than 99.9% network reliability; the best in the country
- 421MW of renewable generation capacity connected to our networks, and more than 75,249 customer installed-solar systems
- Our team of around 2,200 employees and local service agents operating in offices and depots across the state include highly trained experts in a wide range of professions, all focused on the reliability, safety and affordability of electricity supply to customers.
These are the statistics, but there's so much more to the story.
Pricing - Learn what percentage of your bill goes toward delivering electricity to your home
Future Focus - Find out how we're planning for the future while focusing on the things that matter
Safety - Read about our year-round program of works aimed at reducing bushfire risk
Community - Find out how we give back to build stronger, more resilient communities
Oi up here - We're on top of things TV commercial