Electrical faults and emergencies
If you experience any electricity faults or emergencies, call our 24 hour service line:
CitiPower 13 12 80
Powercor 13 24 12
SMS or email updates
Register to receive SMS or email power outage updates.Register
Register and log in to eConnect
eConnect is CitiPower and Powercor’s new online Electrical Work Request (EWR) system.
It enables Registered Electrical Contractors (RECs), Licensed Electrical Workers (LEWs), Non-Electricians (Solar Providers, Builders, Market Participants) and guest users (the general public) to submit Solar Pre-Approval, New Connection, Alterations and Abolishment requests online, directly to CitiPower and Powercor.
It also enables users to track and monitor the progress of their requests, to update and cancel requests and to book appointments online.
Now available on eConnect
eConnect will be launched progressively. From January 2016 you will be able to:
- Register an eConnect account
- Submit a Solar Pre-Approval request
- View a Solar Pre-Approval request
- Extend a Solar Pre-Approval request