Electrical faults and emergencies
If you experience any electricity faults or emergencies, call our 24 hour service line:
CitiPower 13 12 80
Powercor 13 24 12
13 14 50
SMS or email updates
Register to receive SMS or email power outage updates.Register
Solar and other generation
Prior to making any financial decisions regarding any embedded generator installation, it is recommended to apply for a pre-approval to your applicable distributor. Due to the large amount of solar installations on the distribution system, there are many technical restrictions that may reduce the amount of export capacity that you are able to install.
Generation up to 5 kW single phase or 30 kW three phase
Apply for pre-approval or submit a solar connections form via eConnect. (see below for more information on pre-approval).
Generation between 30 kW and 200 kW
Request a detailed assessment using mySupply, and once we receive your application, we will contact you to guide you through the approval and connection process.
Battery storage systems less than 200 kW
Apply for pre-approval and get connected with mySupply.
More information is available via the links below.
All generation systems undergo pre-approval before the system is either installed or upgraded.
Information on CitiPower and Powercor charges for solar meter setup and compliance checks.
Current solar tariffs and how they are applied.
Information on the process to connect generation greater than 200 kW in size.
Owners of small embedded generators have obligations under the Victorian Electricity Distribution Code.
Technical information and certification requirements for inverters.