Tender Policy for Extension Works

This page provides information about CitiPower and Powercor's tender policies.

 

 

 


CitiPower tender policy:

Customer Initiated Augmentation Works Tender

Document Administrator: Colin Jenkins
Nominated Approver: Colin Jenkins
Document no:
Issue no: 1
Issue date: 28/06/16

Objectives

CitiPower provides a tender policy which provides the customer with choice, maintains transparency and complies with the requirement of the Essential Services Commission (ESC).

Obligations

Under clause 4.2 & 4.3 of the ESC guideline 14, distributors, such as CitiPower, are required to provide customers with tender options when electricity supply requests necessitate augmentation of the distribution network. These tender options include the calling of tenders by the customer or calling of tenders by the distributor, at the customer’s request.

At the time of enquiry customers will be given information on the options that are available and asked to complete an option selection form indicating your choice.

CitiPower is not obliged to call tenders if the customer notifies CitiPower in writing (the option selection form) that they do not want to exercise their option to call tenders.

Eligible works

Works that are deemed to be eligible for tenders are referred to as “contestable services”. Contestable services are limited to certain types of work, generally on greenfield sites where there is no existing CitiPower infrastructure. Works on existing CitiPower assets are not eligible for tenders and can only be performed by CitiPower. These works are referred to as “non-contestable” services.

In most instances contestable and non-contestable work consists of the following components. CitiPower can advise further, if requested, on a project by project basis.

Non-contestable work

Contestable work

Project management

Construction of the electrical infrastructure required to supply your property

Design, including survey and drafting services

Provision of all materials

Works co-ordination

As constructed plans

System planning

 

Quality compliance auditing

 

Records updating

 

Tie in works

 

 

 

Options

On receipt of an electricity supply request CitiPower will prepare an offer that includes both contestable and non-contestable works UNLESS a written request to provide tender options is submitted.

On receipt of a request for tender options CitiPower will advise which of the following options apply to your request and ask you which option the customer wishes to pursue

  1. You waive the right to tender and request CitiPower to proceed with the work. CitiPower will arrange for all the work, both contestable and non-contestable to be completed
  2. You request that CitiPower call a closed tender for the work. This means that CitiPower refers only to its list of contractors with existing Service Agreements with CitiPower.

CitiPower’s costs will include the non-constable works, the cost of managing the tender process associated with the contestable work and the cost of the contestable work obtained from the tender process for the work.

  1. You conduct your own tender for any contestable work from the contractors who have an existing service agreement with CitiPower.

Approved Service Providers

Contractors that have been awarded Service Agreements with CitiPower have demonstrated they have the qualifications, training, experience and quality systems to complete both contestable and non contestable work. These contractors have demonstrated they can provide the services efficiently through their unit prices submitted as part of the period tender process.

Service Providers (whether approved or not) engaged directly by the customer are not permitted to work on CitiPower’s assets. These tasks remain in the non-contestable services category.

Service providers engaged directly by the customer work under different arrangements than if the same provider was engaged by CitiPower. If you run your own tender and choose a CitiPower Service Provider to perform Contestable Services, they are not working under the same conditions as when working for CitiPower. They have to work within the conditions of the no go zone requirements and CitiPower will always tie in any green field constructed assets to our distribution system. CitiPower requires warrantees for any work completed by a customer managed Service Provider.

Time Frames

CitiPower generally provides a tender response within 20 business days, unless by agreement with the customer a response greater than 20 business days is acceptable. Any such date would be agreed to in writing with the customer. To enable a tender to be called the following must have occurred, the design plan of the required work and the granting of any third party approvals must have been completed before the plan can be approved and a tender called.

Cost Recovery

The costs CitiPower incurs in conducting tenders on behalf of the customer are borne by the customer. Should the customer choose to run their own tender and directly appoint the Service Provider, CitiPower’s offer for the non contestable services will include a provision for costs of auditing the contestable work and ensuring CitiPower’s technical standards are met.

If you request CitiPower to run a tender and appoint the Service Provider on your behalf, CitiPower will include an overhead charge above the tendered costs from the Service Provider. The overhead charge covers the cost to provide all the corporate services to ensure the project is able to be delivered with the minimum of risk to you.

Customers who run their own tender and engage a Service Provider to perform the Contestable Services will be required to enter into a Contestable Works Agreement with CitiPower. Contestable Works Agreements cover the warranty of the work and the terms and conditions under which the work can be performed and handed over to CitiPower on completion.

Summary of when cost recovery occurs:

Tender Option

Tender Charge

Overheads

CitiPower run tender

Service Provider Managed By CitiPower

YES

YES

Customer run tender

Service Provider Managed By Customer

NO

NO

 

Tender Evaluation

For tenders that have been run at the customer’s request, CitiPower will evaluate the tender responses against the agreed tender scope and make a recommendation to the customer of the winning tenderer. The agreed scope will include the approved design, the completion date and any other special conditions from CitiPower or the customer.

The customer will have the opportunity to be involved in the evaluation and can choose another tender response if it satisfies a need outside of the agreed scope. The customer would be charged these costs but the recommended tenderer cost will be used for any modelling of the customer contribution.

Dispute

Our company vision includes excellence in customer service. To fulfil our vision, we treat all customer feedback on our performance as an opportunity to learn and improve our customer service.

We aim to resolve customer complaints at the interface between the customer and the officer responsible for service provision. Where this cannot be achieved, we have an internal escalation process that is designed to reach a mutually acceptable solution to the customer complaint.

We acknowledge receipt of customer complaints within 2 working days. Our aim is to resolve customer complaints within 8 working days. Where we cannot reach a resolution within 8 working days we will keep the customer informed of progress and seek agreement with the customer on the resolution timeframe.

We review trends in customer complaints to seek continual improvement in all aspects of our business.

 


 

Powercor tender policy:

Customer Initiated Augmentation Works Tender

Document Administrator: Colin Jenkins
Nominated Approver: Colin Jenkins
Document no: 08-C005
Issue no: 1
Issue date: 15/06/07

Objectives

Powercor provides a tender policy which provides the customer with choice, maintains transparency and complies with the requirement of the Essential Services Commission (ESC).

Obligations

Under clause 4.2 & 4.3 of the ESC guideline 14, Powercor provides an option where if, the network requires augmentation in order to provide electricity supply to a customer installation, the customer may call tenders or request Powercor to call tenders for that work.

At the time of enquiry you will be given information on the options that are available and asked to complete an option selection form indicating your choice.

Powercor is not obliged to call tenders if the customer notifies Powercor in writing (the option selection form) that they do not want to exercise their option to call tenders.

Identified work

All work that is deemed to be eligible for tenders is referred to as contestable services. For issues of safety only green field work is able to be tendered. Work on existing Powerlines is call non contestable services and can only be completed by Powercor. We will tell you what work is contestable and non contestable when you make an enquiry to our office.

Approved Service Providers

Contractors other than Powercor can complete some tasks required to provide an electricity supply to your property if they are Recognised Contractors. Recognised Contactors have demonstrated to Powercor that they have the qualifications, training, experience, and quality systems to complete Contestable Services.

Contestable Services can include:

  • Project management;
  • Underground Residential Subdivision (URD) Design, including surveying and drafting services; and
  • Construction, which includes the provision of all materials and ‘as-constructed’ plans.

Powercor maintains a list of Recognised Contractors from which you may choose. The list details the task that each contractor is recognised as being able to perform and contains their contact details. You need to match the task that is required to be completed with the task that each recognised Contractor is approved to undertake.

For safety reasons Powercor does not permit recognised contractors to work on our existing lines. These tasks are called Non-Contestable Services. Powercor also completes all Network Connection Services.

If you run your own tender and choose a Recognised Contractor to perform Contestable Services, Powercor requests a Refundable Guarantee from you to cover any costs associated with fixing faults or defects that may arise from the contractor’s work within three years of its completion.

Non Discrimination

Powercor provides a system to enable Service Providers to apply for recognised contractor status. Evaluation is upon demonstration of a complying company management systems and worker qualification plus experience in the task being requested for recognition. Evaluation is transparent and assessed independently to any internal service provider relationships with the Powercor Network.

Apply to register

All enquiries to apply for recognised contractor status should be addressed to the Manager Network Compliance.

Head Office
Locked Bag 14090
Melbourne
Victoria 8001

Time Frames

Powercor would provide a tender response within 20 business days, unless by agreement with the customer a response greater than 20 business days is acceptable. Any such date would be agreed to in writing with the customer. To enable a tender to be called the following must have occurred, the design plan of the required work and the granting of any third party approvals must have been completed before the plan can be approved and a tender called.

Cost Recovery

Powercor does recover the costs for approving design plans, (these conditions and terms are not covered here) and if requested to run a tender on behalf of the customer. Should the customer choose to run their own tender and directly appoint the recognised contractor, Powercor will make an offer for the non contestable services which will include the cost of an audit to confirm compliance of the green field contestable work to the Powercor technical standards.

If you request Powercor to run a tender and appoint the recognised contractors on your behalf, Powercor will include an overhead charge above the tendered costs from the recognised contractor. The overhead charge covers the cost to provide all the corporate services to ensure the project is able to be delivered with the minimum of risk to you.

If you run your own tender and choose a Recognised Contractor to perform Contestable Services, Powercor requests a Refundable Guarantee from you to cover any costs associated with fixing faults or defects that may arise from the contractor’s work within three years of its completion. The terms and conditions for the Refundable Guarantee can be found in the “Guideline to Connecting Electricity”.

Summary of when cost recovery occurs:

Cost Recovery

Powercor run tender

Customer run tender

Plan approval

Yes

Yes

Tender charge

Yes

No

Cost Recovery

Powercor Manage Contractors

Customer Manage Contractors

Overhead

Yes

No

 

Tender Evaluation

For tenders that have been run at the customer’s request, Powercor will evaluate the tender responses against the agreed tender scope and make a recommendation to the customer of the winning tenderer. The agreed scope will include the approved design, the completion date and any other special conditions from Powercor or the customer.

The customer will have the opportunity to be involved in the evaluation and can choose another tender response if it satisfies a need outside of the agreed scope. The customer would be charged these costs but the recommended tenderer cost will be used for any modelling of the customer contribution.

Dispute

Our company vision includes excellence in customer service. To fulfil our vision, we treat all customer feedback on our performance as an opportunity to learn and improve our customer service.

We aim to resolve customer complaints at the interface between the customer and the officer responsible for service provision. Where this cannot be achieved, we have an internal escalation process that is designed to reach a mutually acceptable solution to the customer complaint.

We acknowledge receipt of customer complaints within 2 working days. Our aim is to resolve customer complaints within 8 working days. Where we cannot reach a resolution within 8 working days we will keep the customer informed of progress and seek agreement with the customer on the resolution timeframe.

We review trends in customer complaints to seek continual improvement in all aspects of our business.