All about smart meters
Our goal is to help you to understand and get the most out of your smart meter.
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Everything you should know about smart meters.
In 2011, the Victorian Government’s review of the smart meter program found that continuing with an improved roll out would bring greater benefits to consumers sooner. The review also found that smart meters are safe and fall well within the requirements for electromagnetic and radio frequency emissions.
Accordingly, smart meters were installed in all homes and businesses in Victoria in 2013.
This booklet has been produced to provide information about smart meters, including their benefits and the installation process, and to answer common questions about important things like safety, costs, and privacy.
Installing your smart meter is the first step of the smart meter program. Many of the services and opportunities it can provide will steadily become available over the duration of the roll out program and beyond.
We are committed to providing excellent customer service, and our goal is to help you to understand and get the most out of your smart meter.
Your electricity supply – Who does what and why we need to change things.
The smart meter program (sometimes called the Advanced Metering Infrastructure or AMI program) was initiated by the Victorian Government in 2006.
Installing your smart meter, our installation technicians and customer obligations.
The best way to get information about your energy use is to read the usage data on your electricity bill which you will receive from your electricity retailer.