Electrical faults and emergencies
If you experience any electricity faults or emergencies, call our 24 hour service line:
CitiPower 13 12 80
Powercor 13 24 12
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How smart meters work
This clever technology sends information to us about how much energy you use, or how much energy you feed back into our network.
Smart meters allow your meter to be read without someone actually coming to your home or business. That’s because the meters have small transmitter that sends any information about your power use directly to us.
Even if you receive electricity from alternative sources, such as solar or wind power, smart meters can record the electricity you feed back i`nto our network.
The system uses low power radio frequency (RF) transmitters to send your readings to us. These transmitters operate well within Australian guidelines and are less than other common household items, such as mobile phones, cordless phones and wireless routers.
The smart meters are also fitted with security features to stop unauthorised people from accessing your meter.
Once your meter is installed, your retailer may offer you a ‘Time of Use’ tariff. This is a price structure that will vary the cost of your power, depending on the time of day or day of the week when you’re using electricity. Your retailer may offer you tariff options that help with your energy costs.
The smart meter collects your energy use every half hour and sends it to your electricity retailer the following day. The retailer will then send you a bill for electricity use at the end of your billing period.