Report a fault

Report an electrical supply fault

Our network controllers are constantly on the alert for faults on our network. But if the power goes down in your area and you don’t see your location on our outage map, then you can also report it here.

Electrical supply fault tool

Report a faulty streetlight

With your help we’ll keep our streetlights in good working condition. Because streetlights are important for community safety, we fix any faulty ones we come across on our patrols immediately. Considering there are 225,000 streetlights within our networks, we appreciate your help in letting us know when you spot problems. Use our reporting tool to enter the address and select which streetlight is not working.

Streetlight fault reporting tool

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Outages and emergencies

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CitiPower and Powercor acknowledge and respect the Traditional Owners as the original custodians of the lands and waters where we operate. We recognise First Peoples’ unique rights as Traditional Owners and their deep spiritual connection to Country, and thank them for continuing to care for it. We honour Elders past and present whose knowledge and wisdom has ensured the continuation of culture and traditional practices.

We work hard to ensure our organisation is inclusive and diverse. This means everyone can feel valued, trusted, authentic and safe at work.

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Report a fault

Report an electrical supply fault

Report a faulty streetlight

Looking for something else in Outages and emergencies

Have a question for us?

Looking for something else in
Outages and emergencies