Electrical faults and emergencies
If you experience any electricity faults or emergencies, call our 24 hour service line:
CitiPower 13 12 80
Powercor 13 24 12
SMS or email updates
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What to do in a power outage
No power? Follow these steps...
Check your switchboard and look for any tripped circuit breakers or safety switches. Hopefully it’s just a case of resetting these and your power will return.
If you are still without power, check our current outages page for details of interruptions in your area. Information is updated every 5 minutes.
If your outage is not listed or if you have further information that would assist our crews, call us on the numbers below.
CitiPower 13 12 80 Powercor 13 24 12
Keep clear of any fallen power lines as these should always be treated as live and dangerous.
Check in with your neighbours. Particularly those with special needs such as elderly and people with disabilities.
Our number one priority is the safety of the community and our workers.
More information about power outages
Power outage notifications
How to keep up to date with outages affecting your home or business