Electrical faults and emergencies
If you experience any electricity faults or emergencies, call our 24 hour service line:
CitiPower 13 12 80
Powercor 13 24 12
13 14 50
SMS or email updates
Register to receive SMS or email power outage updates.Register
Online permit applications
You may need a site visit and Permit to Work before you start certain types of work within our distribution network.
This permit will detail the conditions and methods you must adhere to in order to carry out the proposed work on site. If, following a site visit, a Permit to Work is granted, you will be responsible for ensuring that a copy of your permit is on site at all times as a digital or hard copy.
Large scale works
For companies undertaking large scale works, you may qualify for an ‘Appendix V’ multiple site permit. These permits are subject to strict criteria and assessed by our inspectors. As part of the process, we may be required to visit your work site to make an assessment.
Renewal of expired Permit to Work
You may request renewal of an expiring Permit to Work which will be reviewed on a case-by-case basis and at the discretion of CitiPower and Powercor. Submitting a request does not automatically guarantee renewal.
Transporting high loads
CitiPower and Powercor must approve transport of loads greater than 4.6 metres within our distribution areas. If you are transporting a high load, you may need a permit from VicRoads. This requires our approval of your transport route.
Completion of works
Once your works are completed, you are required to notify us of the completion of your works by completing the form below.
How to apply
To request whether you require a Permit to Work, to renew a Permit to Work, or advise us when your permitted works have been completed, go to our online portal mySupply.
To apply to transport a high load within our network fill out the form below.
We recommend you read our safety section before making an application. If you have any queries, you can contact us on 13 22 06.
Apply for a site visit and permit to work assessment when working near either CitiPower or Powercor’s electricity networks.
Apply for a renewal of your Permit to Work. Note that if onsite working conditions or work methods have changed since your permit was first issued, you will need to submit a new application.
This is an application for an evaluation of high load transportation.
Advise us that you have completed your works.