Electrical faults and emergencies
If you experience any electricity faults or emergencies, call our 24 hour service line:
CitiPower 13 12 80
Powercor 13 24 12
13 14 50
SMS or email updates
Register to receive SMS or email power outage updates.Register
Registered Electrical Contractors (RECs)
RECs help us to supply the quality of service that our customers expect.
As an REC, you’re a valuable part of our team. So, we give you the support you need to help do your job well.
Some of these services include:
- Dedicated phone lines and email addresses,
- Techtalk newsletters,
- Online training, and
- On-site visits.
Our REC helpline is available 24 hours a day, 7 days a week.
Call 1300 360 410
eConnect is CitiPower and Powercor’s online Electrical Work Request (EWR) system. It enables Registered Electrical Contractors (RECs), Licensed Electrical Workers (LEWs), Non-Electricians and guest users to submit Solar Pre-Approval, New Connection, Alterations and Abolishment requests online, directly to CitiPower and Powercor.
If you need technical advice, such as understanding or complying with Service Installation Rules (SIRs), we’ve got people to help you.
Our online newsletter Tech Talk keeps Registered Electrical Contractors up to date about industry news and changes relevant to their work
Frequently asked questions
When there’s a booking for a service truck or our metering section, we’ll call you to arrange a time.
Your supply will be connected within 10 business days from receiving all the paperwork from the retailer.
Yes, if we can get a crew. There will be costs for working after hours.
Your inspector works for you. The inspector may not know about some of our requirements.
A CTA will meet you on site to go through the process.
You can send us a letter or an email with your requirements. Then a project manager will be in touch within about four weeks.
Normally within 48 hours, or at an arranged time.