Connection Technical Advisors (CTAs)

If you need technical advice, such as understanding or complying with Service Installation Rules (SIRs), we’ve got people to help you.

Our Connection Technical Advisors (CTAs) are the people you can turn to when you need advice on technical matters. They’re available to answer your enquiry on SIR matters Monday to Friday, 8am - 9:30am.


To contact a CTA you can make a technical enquiry using eConnect or call our REC hotlines.


CitiPower - 1300 132 894

Powercor - 1300 360 410


If you need a CTA to visit you on site, then that can also be arranged.