Electrical faults and emergencies
If you experience any electricity faults or emergencies, call our 24 hour service line:
CitiPower 13 12 80
Powercor 13 24 12
13 14 50
SMS or email updates
Register to receive SMS or email power outage updates.Register
Connection Technical Advisors (CTAs)
If you need technical advice, such as understanding or complying with Service Installation Rules (SIRs), we’ve got people to help you.
Our Connection Technical Advisors (CTAs) are the people you can turn to when you need advice on technical matters. They’re available to answer your enquiry on SIR matters Monday to Friday, 8am - 9:30am.
To contact a CTA you can make a technical enquiry using eConnect or call our REC hotlines.
CitiPower - 1300 132 894
Powercor - 1300 360 410
If you need a CTA to visit you on site, then that can also be arranged.