Electrical faults and emergencies
If you experience any electricity faults or emergencies, call our 24 hour service line:
CitiPower 13 12 80
Powercor 13 24 12
13 14 50
SMS or email updates
Register to receive SMS or email power outage updates.Register
Service installation rules
To help us comply with our regulations, we need our suppliers to observe these important rules.
Victoria Service and Installations Rules provide standards for distributors, such as CitiPower and Powercor, and other service providers.
These rules, set by the Victoria Service Installation Rules Management Committee, help us to comply with our regulatory obligations.
If you’d like a hard copy of the Service Installation Rules, you can call Information Victoria on 1300 366 356. The rules are also available from electrical contractor and inspection organisations, and from most electrical wholesalers.
Our suppliers and contractors must also observe the requirements we’ve set for interval meter installations, along with the Victorian Service and Installation Rules.
Network specific requirements
Click on the link below for specific requirements when working on a CitiPower or Powercor network.