myEnergy
3 key expectations
Consultation with our customers and stakeholders has revealed three key expectations of our performance:
- provide a resilient network with an emphasis on safety as well as reliability
- lower the cost of services to improve electricity affordability
- be flexible to options for products and technology enabling customers to make energy choices.
Detailed information on how we’re developing and maintaining a resilient network is available at the Network Planning and Projects section.
And information about how we’re enabling customer choices is detailed under the For your home/Solar and other technologies section.
Customer contact centre
Our dedicated customer service team operates out of Melbourne, Bendigo and Ballarat. They handle more than 2,000 phone calls a day from customers, or more than 775,000 calls a year.
If you’re calling about an outage you’re likely to be answered by a recorded Integrated Voice Response (IVR) which can quickly identify your location and automatically acknowledge an outage, describe possible causes and estimate a restoration time.
Pricing
Our prices are subject to approval by the Australian Energy Regulator. Follow the link to find out about our tariffs and charges, view our pricing proposals or to make sense of the numbers with a handy price stack.
Customer commitments
We’ve published a set of commitments to demonstrate that our customers are at the centre of everything we do.
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