Contact us

Contact us online or via phone. Our faults and emergencies lines is available 24 hours, 7 days a week.

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Faults and emergencies

If your enquiry is in relation to electrical faults you can report easily via our online reporting tool or in case of emergency please call our 24 hour service line.

Feedback and enquiries

We welcome general enquiries to our Customer Service Agents either online or via phone. This includes calls about:

  • Connection inquiries
  • Trees or vegetation near powerlines
  • Electrical safety
  • Our network activities within your community.

Please use the enquiry form below or contact us directly during business hours on:

Enquire Online
Contact TypePhone Number / EmailService Availability
Service difficulties and faultsCitiPower: 13 12 80Powercor: 13 24 1224 hours, 7 days a week
Life Support customersCitiPower: 1800 066 909Powercor: 1300 364 30124 hours, 7 days a week
General enquiriesCitiPower: 1300 301 101
Powercor: 13 22 06Business hours
Telephone interpreters
(external provider)
13 14 5024 hours, 7 days a week
Email enquiriesGeneral Enquiries Form

Solar enquiries
Received 24 hours,
Managed during business hours
Complaints or complimentsCustomer Feedback FormReceived 24 hours,
Managed during business hours
Retailer Enquiries Line (for use by retailers only)CitiPower: 1300 724 234
Powercor: 1300 243 42224 hours, 7 days a week
Registered Electrical Contractor Line (for use by electricians only)CitiPower: 1300 132 894
Powercor: 1300 360 41024 hours, 7 days a week
Postal addressLocked Bag, 14090, Melbourne, 8001
Whistleblower Line1800 035 400Business hours
Dispute resolution process

If you ever find the service we provide is less than satisfactory, you can lodge a customer complaint by contacting us on 13 22 06 or by filling in a feedback form. We view each customer complaint as an improvement opportunity, and we will do our best to resolve the issue to your satisfaction.

Find out more
Whistleblower line

We are committed to the protection of individuals who disclose information about illegal or improper conduct occurring within our organisation.

Find out more