Faults and emergencies
If your enquiry is in relation to electrical faults you can report easily via our online reporting tool or in case of emergency please call our 24 hour service line.
Feedback and enquiries
We welcome general enquiries to our Customer Service Agents either online or via phone. This includes calls about:
- Connection inquiries
- Trees or vegetation near powerlines
- Electrical safety
- Our network activities within your community.
Please use the enquiry form below or contact us directly during business hours on:
Enquire Online| Contact Type | Phone Number / Email | Service Availability | |
|---|---|---|---|
| Service difficulties and faults | CitiPower: 13 12 80 | Powercor: 13 24 12 | 24 hours, 7 days a week |
| Life support customers | CitiPower: 1800 066 909 | Powercor: 1300 364 301 | 24 hours, 7 days a week |
| General enquiries | CitiPower: 1300 301 101 Powercor: 13 22 06 | General Enquiries Form | Business hours |
| Telephone interpreters (external provider) | 13 14 50 | 24 hours, 7 days a week | |
| Email enquiries | info@powercor.com.au Solar enquiries | Received 24 hours, Managed during business hours |
|
| Complaints or compliments | Customer Feedback Form myEnergy | 13 22 06 | Received 24 hours, Managed during business hours |
| Retailer enquiries line (for use by retailers only) | CitiPower: 1300 724 234 | Powercor: 1300 243 422 | 24 hours, 7 days a week |
| Registered Electrical Contractor Line (for use by electricians only) | CitiPower: 1300 132 894 | Powercor: 1300 360 410 | 24 hours, 7 days a week |
| Postal address | Locked Bag, 14090, Melbourne, 8001 | ||
| Whistleblower Line | 1800 035 400 | Business hours | |
Customer surveys
CitiPower and Powercor are committed to continually improving the services we provide to our customers.
To help us better understand your experience, we may invite you to participate in a customer survey conducted on our behalf by Quantum Market Research. To facilitate this, we may share your name, contact details and the type of service we recently provided to you. This information will be shared in accordance with our Privacy Policy and only be used for research purposes.
Quantum may contact you by phone, email or SMS. Your feedback will be combined with responses from other customers and used to help improve our services.
If you are contacted by Quantum, you can be confident the research has been commissioned by CitiPower and Powercor and that links included in their emails or text messages are legitimate.
Quantum will only ask questions relating to the service we provided to you. They will never ask for financial information, passwords, or access to your computer or mobile device.
If you have questions about the survey or research, please contact us or email Quantum at surveys@qmr.com.au.
