Complete the details on this form to request connection of your Zigbee enabled device.
You’ll need your device’s MAC address and its Installation Code. You can usually find these printed on the device itself, or on the documentation that came with your device.
Please ensure your device is installed within range of your meter and is ready to connect. Consult the user manual for your device to confirm required steps.
Our customer service team will respond within 5 business days.
CitiPower and Powercor acknowledge and respect the Traditional Owners as the original custodians of the lands and waters where we operate. We recognise First Peoples’ unique rights as Traditional Owners and their deep spiritual connection to Country, and thank them for continuing to care for it. We honour Elders past and present whose knowledge and wisdom has ensured the continuation of culture and traditional practices.


We work hard to ensure our organisation is inclusive and diverse. This means everyone can feel valued, trusted, authentic and safe at work.

Contact us online or via phone for faults and outages, as well as general enquiries.
Contact us