You can add up to 35 requests in a bundle.

eConnect checks the addresses of the CR’s at submission of the bundle. They must be the same for the bundle to be submitted.

If the alteration is an old address which needs updating, please send us a request to update the address with a copy of rates notice.

Solar, unmetered supply and embedded network requests cannot be added to a bundled request. Please continue to submit these requests via the new connections or alterations or abolishment options.

Please refer to the  work instructions  or  video  on how to create a bundled request.

Please provide CES for all prescribed works e.g., risers, submains, common metering panel. You can attach them to the CR for P/L or to the lowest tenancy in the bundle. We require this information to carry out the connection works.

At times this information may be with the REC undertaking base building or common property works.

No. We are not able to add a CR to a bundle, so it is important that all CRs are added to the bundle prior to submission.

Prior to submission of the bundled requests, you can keep it as draft and submit when you believe all the connections requests required to be done at the same time at the site have been added to the bundle.

Prior to submitting the bundled request, you can remove or cancel CRs from the bundle.

Remove – when you select ‘Remove’ the CR will be removed from the bundle but will still exist as a single CR request, which you can submit as a single CR.

Cancel – when you select ‘Cancel’ the CR status will change to ‘Cancelled’, you will no longer be able to use this CR and the cancelled CR will be removed from the bundle when you submit the bundle request.

After Submission of the bundled request, you will have to call us to unlink a CR from the bundle.

You can manage and access your bundled requests through your eConnect dashboard by selecting “View bundled requests.”

When a CR is part of a bundle you will see bundle request ID along with a link at the top of the CR ID, for example: BNDL- 000781DIGC-1342.

Registered Electrical Contractors (RECs), Licensed Electrical Workers (LEWs), Non-Electricians (Solar Providers, Builders, Market participants), Retailers, and guest users (the general public) can use eConnect.

• Submit and extend solar pre-approval requests
• Submit and track new connections
• Submit and track alterations
• Submit and track abolishments
• Submit Enquiries
• Supporting Retailer raised Meter Investigations and Meter Reconfigurations.

Registered Electrical Contractors (RECs), Licensed Electrical Workers (LEWs) and Non-Electricians must register to use eConnect. A guest user, who has a one-off Solar Pre-Approval or connection request, or is an infrequent user of eConnect, is not required to register an account.

For instructions on how to register an eConnect account, click  here.

A REC and LEW are required to register an  eConnect  account for them to submit, track and update their connections requests.

A guest user is not required to register an eConnect account and will be able to track the progress of a request using a unique Connection Request ID number and password generated by the system. Guest users are also able to submit a Solar Pre-Approval request.

As a registered user, eConnect will be your one-stop-shop and will enable you to:

• Submit your connections requests directly to CitiPower and Powercor
• Track and update your connections requests
• Clone connection requests for re-use
• Receive notification via SMS and email about the status of your connections requests
• Manage your user account
• Store your details for re-use each time you submit a new connection request
• Have CitiPower and Powercor engage directly with the Retailer for the B2B Service Order documentation to be provided to support the connection request
• Access the connection request details and receive status updates as the request progresses.

Yes. It is recommended that for all New Connection requests that you attach your CES via the file upload or photo option in eConnect. If it is left onsite and cannot be located, a wasted truck visit may be charged.

Yes. When you register your eConnect account, you can select how you wish to be notified. You can change this notification method by logging in to your account and updating your notification preference details.

Yes. eConnect enables you to upload photos, as well as provide detailed information in free text fields that may assist with progressing the connection request.

As a REC, if you have a locked account, you can nominate Licensed Electrical Workers (LEWs) to submit work on your behalf. You can manage these users by logging in to your eConnect account. You will have access to all connection requests submitted and completed by LEWs permitted to work on your behalf.