Annual Notification 2024

11 December, 2024

As your electricity network provider, we manage the poles, wires and meters that keep the lights on and your appliances running.

Each year, we provide updates on our performance and service, so you know how we’re tracking.

Here’s a quick look at some of the ways we’re working for you:

meeting our reliability targets
using tech to deliver safe and reliable power
helping you manage your energy use to keep bills down
supporting smooth connections for electricity, solar, batteries, and EVs

As a regulated energy business, we’re required to let you know how we’re doing each year and we look forward to keeping you informed.

Check your inbox or mobile phone for your copy of the Annual Notification.

Annual notification highlights

Summer ready? We are.

Summer brings challenges like scorching heat, strong winds and lightning – conditions that can sometimes damage the power network and cause outages.

A loss of power can impact internet connections, mobile phone towers, water supplies, traffic signals, and EFTPOS payments. In your home or building, it will affect how you live and work, particularly heating, cooling, refrigeration, cooking, lighting, and elevators.

We work hard all year to keep the network ready for anything, and if outages occur our teams will be working to get power back on for you as safely and as quickly as possible. But getting yourself and your property prepared is just as important.

Be Safe.

Have a back-up plan ready if you rely on life support equipment or need electrical items to care for babies, the disabled, elderly or pets.
Check on your neighbours.
Plan to keep food safe.
Have plenty of drinking water available if your supply relies on power.

Be Smart.

Sign up for SMS notifications about power supplies.
Know how to operate electric garage doors and gates manually.
Download the VicEmergency app and keep emergency phone numbers handy.
Know how to connect computers and tablets to your mobile phone’s hotspot.

Be Ready.

Charge mobile phones, laptops and portable back-up batteries.
If you have a rooftop solar system or a battery, check if it’s able to operate in a power outage.
If you plan to use a diesel generator, make sure it’s fully fuelled, operational and that you know how to safely operate it.
Have a battery-powered radio available for real time news updates.
Keep battery-powered lamps or torches handy.

Learn more: Emergency advice

Our plans for 2026-2031

Earlier this year, we shared our draft regulatory proposal for 2026-2031, outlining plans to:

Support your transition to more sustainable energy sources
Make the most of our existing network
Provide tools to help you better manage your electricity bills.

Thank you to everyone who shared their feedback.

We’re now reviewing your input as we prepare to submit the final plan to the Australian Energy Regulator in early 2025.

Learn more:

essential as.

We all know power is essential to our everyday lives. From the first coffee in the morning, to Friday night footy under lights, to state-of-the-art healthcare – it’s all powered by us. Everyday 349,600 homes and businesses depend on us to keep the power connected so that when it’s needed, it’s there.

Discover other ways we’re essential as.

CitiPower and Powercor acknowledge and respect the Traditional Owners as the original custodians of the lands and waters where we operate. We recognise First Peoples’ unique rights as Traditional Owners and their deep spiritual connection to Country, and thank them for continuing to care for it. We honour Elders past and present whose knowledge and wisdom has ensured the continuation of culture and traditional practices.

We work hard to ensure our organisation is inclusive and diverse. This means everyone can feel valued, trusted, authentic and safe at work.

Have a question for us?

Phone, email, give us feedback or make a claim.