Media Release: Customers back on supply in north central Victoria

Power has now been restored to customers within the Powercor network following a major reconstruction and restoration program in north central Victoria.

Since last Wednesday night, Powercor crews responded to more than 400 faults and over 250 fallen wires in an effort to restore power to more than 120,000 customers.

The hardest hit areas were Kyneton, Trentham, Woodend, Mt Macedon, Daylesford, Ballarat and Gisborne. Crews continued working throughout today to repair parts of the network and get power back on to the remaining customers who were still off supply in the Kyneton region.

If a customer is still experiencing an outage, this may be due to a single-property fault at their premise. If customers have checked their main switchboard and are still without power, they should contact us as soon as possible on 13 24 12.

Head of Network Control and Operations James Walker thanked the community for their support and understanding during these outages.

“This has been one of the most damaging storms to hit our network and we have been working around the clock to get power back on to our communities,” Mr Walker said.

“This has been a tough six days for these communities, and we want to thank them for their patience and understanding during this massive rebuilding program.”

Crews from right across our network have been rebuilding poles, wires and other infrastructure destroyed by trees, branches and other debris.

“We are now monitoring another weather front that may hit parts of our network tomorrow and over coming days. We know storms and bad weather can hit anytime and if customers are aware of potentially bad weather in their area, we would encourage them to take some simple steps to prepare for potential outages,” Mr Walker said.

Powercor is also waiving reconnection fees to homes and businesses impacted by last week’s severe windstorms.

Information about compensation claims is available at www.powercor.com.au/contact-us/customer-claims/

Information about preparing for power outages is available at www.powercor.com.au/outages/what-to-do-in-a-power-outage/how-to-prepare