Outages and emergencies

Latest information about your power supply and advice on how to prepare, respond and recover safely from extreme events.

A technician observes network information and outages on a series of screens in a control centre.

HomeOutages and emergencies

How can we help you today?

Outage map

Outage list

Report an outage or faulty streetlight

Reconnecting after a fault

Emergency advice

Load shedding

Important contact information

For emergencies that threaten life or property, call 000

To contact us about faults, outages and emergencies, call:
Powercor 13 24 12
CitiPower 13 12 80

If you are a customer that relies on power for life support, call: 1300 364 301

If you need interpreter services call: 13 14 50

CitiPower and Powercor acknowledge and respect the Traditional Owners as the original custodians of the lands and waters where we operate. We recognise First Peoples’ unique rights as Traditional Owners and their deep spiritual connection to Country, and thank them for continuing to care for it. We honour Elders past and present whose knowledge and wisdom has ensured the continuation of culture and traditional practices.

We work hard to ensure our organisation is inclusive and diverse. This means everyone can feel valued, trusted, authentic and safe at work.

Have a question for us?

Phone, email, give us feedback or make a claim.