We do all we can to protect customers who rely on electricity supplies for their health and wellbeing. If an unexpected power outage results in a life-threatening situation,
please call 000.
Life Support customers receive additional support, and we work closely with the energy retailers to keep an accurate register of life support customers. It is important that you register with your electricity retailer and advise them on how you would prefer to receive information concerning your power.
Our team is consistently working to improve and maintain our electricity network, however, there may be times when we need to interrupt your power to safely carry out important upgrades or maintenance on the electricity network. If this happens, we will notify you at least four business days before the outage.
Unplanned outages can also happen, even for Life Support customers, due to unexpected events like traffic accidents or severe weather. So, whether it’s a planned or unplanned outage, we recommend having an action plan ready to ensure your life support equipment continues to operate smoothly.
For further information call our dedicated line for Life Support customers
CitiPower: 1800 066 909 or Powercor: 1300 364 301.
You may be eligible for concessions or rebates related to life support equipment offered by the Victorian Government. For more information contact the Department of Families, Fairness and Housing or contact your electricity retailer.
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